Perguntas frequentes
Você precisa de conselhos? Aqui está uma lista das perguntas mais frequentes.
SIZING AND FIT
Você pode dar uma olhada no nosso Guia de Tamanhos para descobrir qual é o seu tamanho.
Our garments usually have standard sizing and are normally true to size. If a model has a special sizing, we indicate it in the product description to help you choose better.
If you are between two sizes, we recommend consulting the product description and using the "Find Your Size" option to receive a more accurate recommendation based on your usual size and preferred fit. If the model has special sizing, we will indicate it on the product page.
Yes. You can check our Size Guide and use the "Find your size" option for a more personalized recommendation. Additionally, if a garment has special sizing, we indicate it in the product description.
If a garment has special sizing, we indicate it in the product description so you can better assess which size to choose. And the "Find your size" option will recommend a larger or smaller size as appropriate.
PURCHASING ADVICE AND EXPERIENCE
Yes. At Rivera, we offer personalized advice to help you find the clothes, fit, and combinations that best suit you, both in our online store and in our physical stores. On the product page, in addition to the description, composition, and more information, you have an agent who can answer your questions.
Shop by Look is a section designed to help you find clothing combinations and create complete outfits based on your style, taste, and the occasion.
Yes. Our team can help you find garments and combinations that suit your style and what you're looking for at any given time.
Yes. Our team can help you choose garments and combinations based on the type of event, the style you are looking for, and your preferred fit.
Yes. If you need assistance before making your purchase, our team can guide you in choosing the size, fit, or garments that best suit you.
We strive to display colors as accurately as possible, but they may vary slightly from reality.
You can contact our team by email at info@eduardorivera.es or visit any of our physical stores.
Alterations are performed exclusively in our physical stores and incur a workshop fee. Prices upon consultation. Alterations are not performed on sale or outlet items.
ABOUT RIVERA AND OUR GARMENTS
At Rivera, we combine over 40 years of experience, pattern making designed to enhance the figure, a wide variety of sizes from 36 to 48, personalized advice, and a carefully curated selection of garments and brands.
At Rivera, we combine over 40 years of experience, pattern making designed to enhance the figure, a wide variety of sizes from 36 to 48, personalized advice, and a carefully curated selection of garments and brands.
Because at Rivera you will find fashion with a curated selection, personalized advice, a variety of sizes, and a proposal designed to help you find clothes that fit you and your style.
On each product's page, you will find information about its composition and, where applicable, care instructions to help you before making your purchase.
A large part of our collection is manufactured in Spain. A small part is manufactured in India and other countries. For each product, we indicate the country of manufacture so you can easily check it before purchasing.
Most of our garments are made in Spain. Approximately 80% of our collection is produced here. We also work with manufacturing in India and other countries, and for each product we indicate its country of manufacture.
Yes. On each product's page, we indicate its country of manufacture so that you have all the information before buying.
Yes. In addition to our collections, at Rivera we work with a carefully selected range of national and international brands.
At Rivera, we also work with brands like Premiata, Cambio, Komono, and other brands selected according to our style and quality criteria.
At Rivera, we are committed to a careful selection of garments, with a significant portion manufactured in Spain, and clear information for each product so you can shop with greater knowledge and confidence.
ORDERS
To place an order, simply select the size, color, and quantity, then add the desired products to your basket. Access the cart and follow the steps in the checkout process until payment is complete. Once finished, you will receive a confirmation email with your order summary.
You don't need to create an account to place an order, though having an account can make future purchases and tracking your orders easier.
If you have a promotional code, you can enter it during the purchase process, in the section provided for discounts or promotional codes, and click apply before finalizing the order. Once successfully applied, the discount will be reflected in your purchase summary.
If your promotional code isn't working, we recommend checking that it's still valid, that it has been entered correctly, and that it meets the promotion's terms and conditions. Some codes may be subject to specific dates, minimum purchase amounts, or exclusions on certain products.
You can pay for your purchases with credit or debit card, Apple Pay, Google Pay, PayPal, and Shop Pay.
Your security is our priority. Riveraspain.com uses HTTPS protocol with an SSL certificate, and no credit card data is stored on our servers — payment is processed directly through PCI-DSS certified gateways.
Shop with complete peace of mind.
No. We currently do not accept cash, cash on delivery, or Bizum payments. You can make your purchase using the payment methods available in our online store.
Once you have completed your order, you will receive a confirmation email. If you don't find it in your inbox, we recommend checking your spam or junk folder.
Once your order has been confirmed, you will receive the corresponding information via email. If you need more information about the status of your order, you can contact our customer service team.
If you need to modify or cancel your order, we recommend contacting our team as soon as possible. We will try to help you as long as the order has not been prepared or shipped.
If you have received delivery confirmation but have not received your order, we recommend checking first to see if the courier delivered it to another authorized person or a drop-off point. If you cannot locate the package, please contact our team so we can help you investigate the issue.
If you find that an item is missing when you receive your order, please contact our customer service team with your order number so we can investigate the issue and help you as soon as possible.
If you need an invoice for your order, you can request it by contacting our customer service team via email at info@eduardorivera.es
If a product is out of stock, you will find the "Notify me when available" option on its product page. If you sign up, we will notify you when it is back in stock. This notification already appears on the website for out-of-stock products.
When a product is back in stock, we send a notification to registered individuals. As the number of units returning to stock is often limited, availability may run out quickly.
No. The availability notice does not reserve the garment or guarantee stock. When the product is restocked, available units are assigned in order of purchase.
A Pre-order product is an item that is still in the manufacturing process. On the website, these types of items are identified as "Pre-order (product in production)".
On the product page, we indicate the estimated delivery date. Should that date change, we would notify you in advance so you can decide if you still wish to receive the product.
Yes, but the delivery time may be affected by the estimated date of the Pre-order product. If you need more information about your order, you can contact our team before completing the purchase.
Should there be a change in the estimated delivery date, we would notify you in advance. If at that time you are no longer interested in receiving the product, we will assess the best solution.
EMBARQUES
Dependendo da sua localização, o custo de envio pode variar.
- Península e Zona Portugal: €6,95 através da MRW.
- Zona Balear: 9,95€ através dos Correios Express.
- Ilhas Canárias, Ceuta e Melilla: € 19,95 através dos Correios.
- Zona UE: €29,95 através da UPS Standard.
- Área do Reino Unido e resto da Europa: 35€ via UPS Standard.
- Zona América (América do Norte, América Central e América do Sul): € 75 via DHL Express Worldwide.
- Outros países: 99,95€.
*Para encomendas superiores a 100€ o custo será gratuito para envios para a Península.
Yes. We ship to various national and international destinations. You can check the cost and estimated delivery time based on your delivery area.
- Península e Zona Portugal: 1-5 dias úteis.
- Zona Balear: 1-5 dias úteis.
- Ilhas Canárias, Ceuta e Melilla: 5-10 dias úteis.
- Zona Europa: 5-10 dias úteis.
*Em períodos de promoções, saldos ou Black
Sexta-feira, esses prazos podem ser afetados.
Depois de processar seu pedido corretamente, você receberá um e-mail com nossa confirmação. Se não conseguir vê-lo em sua caixa de entrada, verifique SPAM/lixo eletrônico.
Este é um exemplo de resposta que você pode dar. É bom ser o mais completo possível nas respostas, pois isso tende a melhorar a confiança em geral.
Customs and import costs are the responsibility of the customer. In destinations where tariffs or import charges may apply, these may be shown as an estimate at checkout once the delivery address has been entered. If any difference or additional charge is detected before shipping, we will contact the customer via email to inform them and request their acceptance before processing the order.
Devoluções e Trocas
Para solicitar a devolução do seu pedido online, você pode seguir as instruções abaixo:
1. Faça a solicitação de devolução através do nosso Portal de Devoluções . Digite seu CEP e o número de rastreamento do seu pedido para preencher o formulário no qual:
- Você deve selecionar o item que deseja devolver.
- Posteriormente, selecione o motivo pelo qual deseja devolver o item.
- Escolha o método de reembolso.
- Organize a coleção do seu pacote.
2. Embale o artigo na sua embalagem original, anexando a nota de entrega assinalada com o artigo que pretende devolver.
3. Entregue a embalagem perfeitamente fechada ao transportador.
Unless there is an order error, a defect, or a faulty product, return shipping costs will be borne by the customer.
The cost of return depends on the zone:
- Iberian Peninsula and Portugal (excluding Azores): €6.95 via GLS
- Balearic Islands: €9.95 via Correos Express
- Canary Islands, Ceuta, and Melilla: €19.95 via Correos
- France and Italy: €14.95 via DHL
- Azores and rest of EU zone: €24.95 via DHL.
- United Kingdom, Switzerland, and Norway: €29.95 via DHL.
- United States and Canada: €49.95 via DHL Express Worldwide
- Central and South America: €75 via DHL Express Worldwide
- Japan, Taiwan, Hong Kong: €49.95 via DHL Express Worldwide
- Rest of countries (inquire): €99.95
In accordance with current consumer regulations, the consumer has a legal right of withdrawal of 14 calendar days, without needing to justify their decision.
The period will begin from the day the consumer, or a third party indicated by them other than the carrier, received the product.
This right is independent of and compatible with Rivera's commercial return policy.
How to exercise the right of withdrawal
To exercise the right of withdrawal, the customer must communicate their decision through an unequivocal statement before the end of the legal period of 14 calendar days.
You can do this through our withdrawal form:
Withdrawal Form
https://riveraspain.com/pages/derecho-de-desistimiento
The use of this form is not mandatory. You can also communicate your decision by email to info@eduardorivera.es, indicating the order number and the product or products for which you wish to exercise the right of withdrawal.
You can also communicate it by postal mail to:
ELISA RIVERA, S.L.U.
Avenida de Madrid, 13
28750 San Agustín de Guadalix, Madrid
If the order has already been shipped, the customer may also exercise the right of withdrawal within the legal period and must return the product once received.
Consequences of withdrawal
In case of exercising the legal right of withdrawal, Rivera will refund the amounts paid by the customer, including, where applicable, the initial ordinary shipping costs.
The refund will be made using the same payment method used for the purchase, unless the consumer has expressly agreed otherwise.
Additional costs resulting from the choice of a delivery method different from the least expensive ordinary delivery method offered by Rivera will not be refunded.
Rivera may withhold the refund until the product has been received or until the customer has provided proof of its return, whichever condition is met first.
Product return
Once the withdrawal has been communicated, the customer must return the product without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which they communicate their decision to withdraw.
Rivera provides its return portal to the customer to facilitate management. The customer may also return the product by their own means, sending it to the address provided by Rivera.
The direct costs of returning the product will be borne by the customer, unless Rivera has expressly agreed to bear them.
No returns are accepted on earrings for hygiene reasons, mesh accessories, or necklaces and other accessories from the FL Private Collection brand, or party bags, except in the case of a defective product or an error in the order.
If you receive an incorrect or defective item, you must contact our customer service team, providing your order number and photographs of the product. In such cases, Rivera will cover the costs of collection and replacement, if applicable.
All products sold by Rivera come with the legal guarantee of conformity provided for in current consumer and user regulations.
If the product received has a lack of conformity, defect, flaw, or does not correspond to the order placed, the customer may contact our customer service at info@eduardorivera.es, indicating the order number and, when possible, providing photos of the product.
In case of lack of conformity, Rivera will be liable in accordance with applicable regulations, and the consumer may request the product be brought into conformity, a price reduction, or termination of the contract, as legally appropriate.
The legal guarantee of conformity is independent of the commercial exchange and return policy and is not limited by the commercial deadlines indicated on this page.
PROMOTIONS AND GIFT CARD
No. We do not currently offer a specific first-purchase discount.
If you want to stay up to date with our promotions, discounts, and news, we recommend signing up for our newsletter through this form.
If you have received a gift card, you can use it during the online purchase process by entering the corresponding code in the designated section before finalizing your order.
No. If you don't use the full balance of your gift card in one purchase, you can use the remaining amount on future online orders until it's used up.
If your purchase total exceeds the available balance on your gift card, you can pay the difference using any of the payment methods available on the website.
If you return a purchase made with a gift card, the refund will be processed according to the payment method used in the order, i.e., to the gift card. If the payment was made with multiple payment methods, it will be refunded in the same manner as it was paid. If you need more information about your specific case, please contact our customer service team.
No. The gift card is for online use only.
No. Vouchers issued for physical stores cannot be used in the online store.